FAQ's
Where can I buy or view Horgans products?
Products can be purchased here on our online store. We are based in St Peters NSW and we can ship Australia wide. You can also order products from any of our Showrooms in Sydney, Melbourne or Brisbane. Our Sydney Showroom is open Monday to Friday 9am to 5pm – our other showrooms are by appointment. To arrange to see our collection in person and to speak to our friendly consultants, please contact your nearest showroom here.
Are you open on the weekend?
All showrooms are open Monday – Friday only
How does shipping work?
For products which are in stock, dispatch and tracking details will be emailed to you once your product is ready to ship. For any pre-order purchases, tracking details will be emailed to you as soon as your order is in stock and dispatched.
For larger furniture deliveries, a Horgans representative or carrier partner will contact you to coordinate a delivery day. Furniture shipments are generally delivered only on weekdays between 9am and 4pm.
Do you ship internationally?
Our online store is currently unable to ship internationally. If you wish to arrange international shipping please contact our office directly with your enquiry.
Will my items arrive at the same time?
You may have some items on back order if you have pre-ordered them. We will dispatch at the earliest availability.
Please be aware that due to current world-wide circumstances shipping delays may occur, therefore ETA's may change.
The best way to check on current stock lead time status is to reference the product on this website.
How much do you charge for shipping?
Our product is shipped on a post code related shipping calculator with availability to a majority of postcodes within Australia. We are currently unable to ship to some from our Online Store, for estimates to these postcodes please contact us directly for a quote.
What payment options do you have?
Horgans accept Visa, Mastercard and American Express. All product purchases are pre-paid for product and freight. We do not have account terms, nor do we hold products for customers on deposit.
What do I do if a product arrives damaged?
In the unlikely event that an item arrives damaged or faulty, we request that you notify our Horgans’ Sydney office within 7 days of receipt of goods for a replacement (if available/suitable), credit or refund.
Can I return a product?
At Horgans, we handle returns and refunds in accordance with the Australian Consumer Protection legislation. Please choose carefully as we do not give refunds, credits or accept returns for change of mind or making a wrong decision. Returns are only accepted if authorised by Horgans Head Office and notification is received to sales@horgans.com.au within 7 days of receipt of goods, with a valid reason for the return.
How do I care for my Horgans product?
In general terms, we recommend that you use your furniture as it was intended to be used. It is recommended that you do not sit on the arms of lounges, nor sit or stand on tabletops, and not to pivot on the back legs of chairs. For a full guide to product care, please see our care instructions here.
Is there a warranty on Horgans products?
Yes, Horgans products are covered under warranty in accordance with Australian Consumer Protection legislation. Full-priced items come with a warranty, provided our product care and maintenance guidelines are followed. This warranty excludes damage from fair wear and tear, misuse, or vandalism. Please note that sample and ex-display items are subject to a limited warranty. For more details, refer to our care instructions here.
Do you sell to trade or commercial clients?
Horgans are proud to offer an exclusive new trade website for retail and trade customers. Retailers we support are industry related furniture, lighting, homewares stores, nurseries and florists. Professionals we support include Architects, Interior Designers, Property Stylists, Decorators, Photographers, Event Stylists and the Media. Industry types which we also support include, Architecture, Builders and Developers, Corporate and Hospitality, Landscapers and Furniture Hire Companies.
How do I apply for a trade account?
Please register your details for a trade account with Horgans via the form here. Once your application has been received, our sales staff will evaluate your information and contact you as soon as possible to notify you if your application progress. Lead times for processing are normally 1-2 working days. Please be sure to read and accept our terms and conditions with your application.
Can I loan one of your products a press or media project?
Horgans welcomes product loans for media opportunities, photography shoots and marketing events. Loans are available upon request to sales@horgans.com.au
Do you offer design services?
Horgans are here to help with your next design project. We offer a personalised in-house furniture selection and styling service.
One of our experienced consultants will meet with you in either our Sydney, Melbourne or Brisbane showrooms to discuss your vision, needs and individual style. If you would like more information please see our Design Consultation page here.
We acknowledge the Gadigal, Durag, Darkinjung, Wiradjuri, and Gandangura people of the Eora Nation as the Traditional Custodians of this Land. We pay respect to Elders past, present, and future, recognising Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia and their enduring connection to land, waters, and ecosystems.
