FAQ's

WHERE CAN I BUY OR VIEW HORGANS PRODUCTS?

Products can be purchased here on our online store. We are based in St Peters NSW and we can ship Australia wide. You can also buy products from any of our showrooms in Sydney, Melbourne or Brisbane. Our showrooms are by appointment. To arrange to see our collection in person and to speak to our friendly consultants, please contact the specific showroom above.

ARE YOU OPEN ON THE WEEKEND?

All showrooms are open Monday – Friday only 9am to 5pm. Showroom bookings are essential and an appointment must be made 2 days prior to attending. 

HOW DOES SHIPPING WORK?

For products which are in stock, tracking details will be emailed to you once your product is ready to ship. For Pre order purchases, tracking details will be emailed to you as soon as your order is in stock and dispatched 

For larger furniture deliveries, a Horgans representative will contact you to coordinate a delivery day. Furniture shipments are delivered only on weekdays between 9am and 4pm.

DO YOU SHIP INTERNATIONALLY?

We do ship internationally. However, our online store is currently unable to ship internationally. If you wish to arrange international shipping please contact our office directly with your enquiry.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Our product is shipped on a post code related shipping calculator with availability to a majority of postcodes within Australia. We are currently unable to ship to some postcodes and the entire area of Northern Territory and Tasmania from our Online Store, for estimates to these postcodes please contact us directly for a quote.

WHAT PAYMENT OPTIONS DO YOU HAVE?

Horgans accept Visa, Mastercard and American Express. All product purchases are pre-paid for product and freight. We do not have account terms, nor do we hold products for customers on deposit.

WHAT DO I DO IF A PRODUCT ARRIVES DAMAGED?

In the unlikely event that an item arrives damaged or faulty, we request that you notify our Horgans’ Sydney office within 7 days of receipt of goods for a replacement (if available/suitable), credit or refund. 

CAN I RETURN A PRODUCT?

At Horgans, we handle returns and refunds in accordance with the Australian Consumer Protection legislation. Please choose carefully as we do not give refunds, credits or accept returns for change of mind or making a wrong decision. Returns are only accepted if authorised by Horgans Head Office and notification is received to sales@horgans.com.au within 7 days of receipt of goods, with a valid reason for the return. 

HOW DO I CARE FOR MY HORGANS PRODUCT?

In general terms, we recommend that you use your furniture as it was intended to be used. It is recommended that you do not sit on the arms of lounges, nor sit or stand on tabletops, and not to pivot on the back legs of chairs. For a full guide to product care, please see our care instructions here

IS THERE A WARRANTY ON HORGANS PRODUCTS?

At Horgans, we handle warranty in accordance with the Australian Consumer Protection legislation. Our full priced products are under warranty. Sample sale items are void of warranty. All full priced products have a 1 year warranty based on observance of product maintenance procedures. Excludes fair wear and tear, improper use or vandalism. Please see our care instructions here

DO YOU SELL TO TRADE OR COMMERCIAL CLIENTS?

Horgans are proud to offer an exclusive new trade website for retail & trade customers.  Retailers we support are industry related furniture, lighting, homewares stores, nurseries and florists. Professionals we support include Architects, Interior Designers, Property Stylists, Decorators, Photographers, Event Stylists and the Media. Industry types which we also support include, Architecture, Builders & Developers, Corporate & Hospitality, Landscapers and Furniture Hire Companies.

HOW DO I APPLY FOR A TRADE ACCOUNT?

Please register your details for a trade account with Horgans via the form here. Once your application has been received, our sales staff will evaluate your information and contact you as soon as possible to notify you if your application progress. Lead times for processing are normally within 3 to 7 working days. Please be sure to read and accept our terms and conditions with your application.

CAN I LOAN ONE OF YOUR PRODUCTS A PRESS OR MEDIA PROJECT?

Horgans welcomes product loans for media opportunities, photography shoots and marketing events. Loans are available upon request to sales@horgans.com.au

DO YOU OFFER DESIGN SERVICES?

Horgans are here to help with your next design project. We offer a personalised in-house furniture selection and styling service. One of our experienced consultants will meet with you in either our Sydney, Melbourne or Brisbane showrooms to discuss your vision, needs and individual style. If you would like more information please see our Design Consultation page here.

WE LOVE TO HEAR FROM OUR CUSTOMERS

If you’d like to request product or lifestyle images or the request of product loans for mass media opportunities and brand collaborations please contact us